Managed Services Service Level Agreement Template

Exhibit e2 to support services agreement sla for managed services exhibit e2 v1 5 revised 3 16 2015 page 1 of 3 customer initials 1.

Managed services service level agreement template. The purpose of this service level agreement sla is to identify the basic services and any agreed upon optional. Managed services proposal templates getting started. 1 0 service level agreement overview this is a service level agreement sla between facilities operations facilities and business customer name. In an sla you and your customers spell out what your expectations are of the level of service that they can expect to receive. But with the use of this logistics procurement services agreement you and your clients can agree on specific terms and conditions you only have to provide the necessary information as you personalize this service agreement template on a portable document format pdf.

Service level agreements are one of the best ways to maintain a happy and satisfied customer base. Overview this exhibit represents a service level agreement sla between centre technologies inc. Want to stay up to date. Service level agreement template service level management the purpose of service level management slm is to ensure that the service targets are created negotiated agreed documented monitored reviewed and reported to the customer slm acts like a liaison between the customer and the service provider which sets the targets in terms of quality time and scope as per the slr and sac. The goal of an sla is to define and document which it services the msp will provide minimum response time liability protection for the msp payment structure and performance standards the.

This agreement represents a service level agreement sla or agreement between company name and customer for the provisioning of it services required to support and sustain the product or service. Get the latest msp tips tricks. It s a specific kind of contract which determines the scope of work and aims to keep performance levels to an agreed standard. An sla or service level agreement is a document created together by two or more parties to specify services that a provider will deliver to a customer. A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.

It s often difficult to obtain materials or products at a lower possible cost and in a given period. A service level agreement sla is a contract between a managed it services provider msp and its client that outlines both parties responsibilities. The agreement varies between vendors services and industries.